You’ll Always Be Talking to a Real Person

Right now, all of the administrative and behind-the-scenes work is handled by Jordan and Morgan directly — nothing outsourced, nothing automated.

If you have a question about something specific, you can email your therapist directly. For billing questions, reach billing@unbridledlkn.com. For anything else — or if you're just not sure who to ask — email hello@unbridledlkn.com and one of us will help.

Since we manage everything in house, you'll always be talking to one of us, not a stranger in a call center. We're looking forward to building a relationship with you in a way that feels safe, comfortable, and welcome.

We know reaching out about scheduling, billing, or paperwork can feel like one more thing to manage, especially when life already feels full. That’s part of why we handle it ourselves instead of routing you through outside billing services or automated phone systems. It means the person answering your message actually knows your therapist, your file, and your history with our practice, not just a case number.

If your question is about session times, cancellations, or something specific to your care, your therapist is almost always the fastest and best person to ask directly. Billing questions, like insurance claims, statements, or payment plans, go to billing@unbridledlkn.com. And if you’re not sure which category your question falls into, hello@unbridledlkn.com works too. We’ll make sure it gets to the right person from there.

We try to keep this part simple, because therapy already asks a lot of you. The last thing we want is for the administrative side of things to add friction to your care.