Behind the Scenes: Administrative Support
You’ll Always Be Talking to a Real Person
Right now, Jordan and Morgan handle all of the administrative and behind-the-scenes work themselves. Nothing is outsourced and nothing is automated, so you’ll always be talking to one of us, never a stranger in a call center.
We know reaching out about scheduling, billing, or paperwork can feel like one more thing to manage when life already feels full. Because we handle it ourselves, the person answering your message actually knows your therapist and your history with our practice (not just a case number).
Your therapist
For session times, cancellations, or anything about your care, email your therapist directly. They’re almost always the fastest person to ask.
Billing
For insurance claims, statements, or payment plans, email our billing inbox and we’ll take it from there.
billing@unbridledlkn.com
Not sure who to ask?
If you’re not sure which category your question falls into, email our main inbox and we’ll make sure it gets to the right person.